Recommend to a Friend. We offer door-to-door service to your customers in Mexico through our gateway terminal in Laredo, TX. The drive cams are very driver unfriendly they’re very sensitive and She said that this is not possible. There attitude was not very helpful and it was difficult even getting them on the phone. The company is suffering greatly for it. Horrible freight company, By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. "Subiect Incident" means the collision between JOHN PITTS, driver for SAIA MOTOR FREIGHT LINE, LLC and JUAN YOURNET, which occurred on August 20, 2012 at or around 4:58 A.M., in Clayton County, Georgia. We ship and receive very frequently, rest assured I will never give another dime to this company again. Customer Service/delivery sucks, they miss the setup time delivery, not just for 1 day but for almost 4 days, our shipment was just sitting at their destination terminal doing nothing, while our business is trying to make through of what we got. And please don’t overpay they cheat on their customer service indicators do not depend on Saia the will screw you. Very disorganized no real leadership to help you get your job done in an efficient manner. We are a furniture retailer in Seattle, WA. All rights reserved. All the sit-down meetings to hear employees comments and suggestions are a waste of time since the ideas fall on deaf ears. SAIA IS THE WORST! MY MATER IAL SHIPPED 1 MONTH AGO AND I HAVENT RECIEVED IT!!! ME: Approve of CEO. …Read More Final thought customers do not ship with Saia if at all possible use another carrier if you do track your shipments and get extra insurance on valuable freight! 59 %. Saia has an average consumer rating of 3 stars from 13 reviews. Business Details Location of This Business 3330 Shelby Street, Indianapolis, IN 46227-3258 got was a fax machine. Their attitude was fill out a complaint form. Listen to the one's who deal with the customers face to face. I called the manufactuurer to see if they could call and find out why. I asked the office what the appropriate compensation was for late delivered materials and all i got was a stupid look, like I was wasting my time. double standards on … They did not show up at all and did not bother to call. Must be nice to have never made an error in your business dealings. On the recording you hear from Saia you will a recording telling you about coustomer service is rated #1 in satifaction, BOY WHAT A JOKE, Saia needs to look around and see how tough times are, as there company may not servive in these hard times. All the sit-down meetings to hear employees' comments and suggestions are a waste of time since the ideas fall on deaf ears. These are terrible. a lot of mandatory Saturdays after a 60 hour week. tracking system. IT GOT FREACKING LOST AND NOBODY BOTHERED TO CALL ME!!! Your supervisors and managers are killing us. Saia Customer Service Contacts. The fact that they refuse to admit fault, and their willingness to contribute to further delay of our shipment, speaks for itself. on their tracking website. John L, my local rep is a very nice guy. Customers are unhappy and we lose more of them every day. Consumers want to see how a business took care of business. Do you by chance happen to have a tracking or pro number so I can look at it to see what occurred on our end? As a manager Saia never gave us the proper tools to be successful. ME: CUSTOMERS THIS IS THE REAL TRUTH ABOUT SAIA MOTOR I HOPE THIS ANSWER SOME QUESTION FOLLOW MY BLOG ON THIS SITE WILL HAVE MORE INFORMATION FOR YOU. Saia LTL Freight's one- and two-day service to the majority of Mexico puts you in the thick of the action. Our manufacturer from CA shipped items to us and Saia showed up unannounced. SAIA: like the title says from management to dockworkers high turnover rate. Good service bears more weight than pricing even in these difficult times. I was notified that it would be here on wednesday so planned my business accordingly. Two more significant companies in the trucking and transportation field have implemented layoffs and furloughs. The equipment was horrific had 5-8 breakdowns daily this is on the low end staffing was terrible the company would allow you so many dock men & drivers to use daily. If not, I would assume you are a business open from 8-5 and the delivery was attempted between these hours. I will never use them again. Saia is clearly stealing merchandise from clients after provided false quotes, abusing the American consumer trust and extortion of money. He visited our terminal several times and would at least listen to what you had to say and fix problems. Top rated General Trucking. I order a gym set from step 2 for my little... We are a furniture retailer in Seattle, WA. 11465 Johns Creek Parkway, Suite 400. Extremely rude driver who could not follow instructions on bill of lading. Good service bears more weight than pricing even in these difficult times. SAIA CS: The pay is good but that’s only because of overtime " (in 73 reviews) " Excellent pay and benefits, health insurance premiums free after 10 years " (in 35 reviews) Cons. I want to make sure he is not slandered in the whole process. I gave him a shot. for an additional two days. © 2004-2021 ComplaintsBoard.com. When the freight came into our Lafayette terminal it did not come in as one shipment. Use anybody else. Products Saia Guaranteed Service MABD - Retail Delivery Assurance Mexico Canada Alaska, Hawaii, Puerto Rico 3PL Services - LinkEx Services Full Value Coverage Expedited Shipments Logistics Services Make … After reviewing the facts and the findings of the administrative law judge, we do not find them to be arbitrary nor capricious. The company has taken numerous steps backwards after they terminated Tony Albanese Senior VP of sales & operations. The supervisors, managers and salesmen do not know the meaning of customer service. This incident is very clear that the unit... SAIA was a great company about 10 years ago. originally cost $750 simply because they did not deliver on the date scheduled Rick ODell. I let her know I have a guest that needs to go to the airport and that we are hungry. © 2004-2021 ComplaintsBoard.com. Pros. " How are they even still in business?!? How can this happen? I noticed that the tracking of the product had been sitting for several days in the same terminal. As expected no one had an actual answer. My driveway is a big road 1/4 mile long shared by 3 houses. Do not trust their web site Dock supervisors are more interested in clearing the docks in order to show their proficiency than handling the merchandise with at least some care to ensure no damages occur. I WILL NEVER UES THEM AGAIN. Saia is by far the worst freight company I have ever had the displeasure of working with. I still love my job. ¶ 15. Saia LTL Freight is one of the nation’s leading carriers, providing less-than-truckload (LTL), truckload, distribution and consolidation and logistics services. That's why I chose to work here. Please respond ME: My experence with this company is they are all Liars. Saia motor has horrible upper management & senior account managers no one works together they all finger point and blame drivers-clerks-terminal managers & supervisors. So I contacted CS and here is the conversation: information but there was no follow up from Saia. No complaints and… The drivers are then just as surprised to find the damage as the customer as it is being delivered.
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